pH Balanced Bodywork - touching lives since 1991
therapeutic bodywork & massage
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CANCELLATION POLICY

A 24-hour advanced notice is required in the event that you must cancel your appointment. Any cancellations made less than 24 hours before scheduled appointment will be charged 50% of sevice total. A no-show will be charged 100% of service.

Need to reschedule? Running late? Life happens, please call me to let me know. Please remember that others may be waiting to be 'worked in' and the more notice I have of a cancellation the better I am able to accommodate another person's schedule.

Late arrivals (Please call if you are able): We will work together to be efficient without rushing or we may opt for a shorter session to allow others to be seen on time. This will be determined upon your arrival based on current schedule and time availability.

Missed opportunities (No call/No show): An appointment is considered missed if you have not called or arrived 10 minutes after our appointed time.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. Any information you provide, particularly your email address, will never be sold or given to another source for any reason.

We collect information about you for 2 reasons: first, to process your order and second, to provide you with the best possible service.

We will not email you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • phone number
  • email address
  • credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.


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